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Sparc Systems, Lda is recruiting a Systems Engineer – Client Business Systems, to be based in Maputo, Mozambique. Duties Systems Administration - Install, configure, maintain and support enterprise servers and systems - Perform routine system administration and maintenance activities - Monitor system performance, availability and capacity - Perform operating system and application patching as required - Manage user accounts, permissions and access in accordance with approved procedures - Support backup and recovery operations - Perform routine health checks and preventative maintenance Technical Support - Respond to incidents, service requests and technical issues assigned through the service management process - Troubleshoot hardware, operating system, application and infrastructure issues - Resolve technical issues within defined SLA targets - Escalate complex or high-impact issues to the Senior Systems Engineer - Participate in incident and problem management activities - Provide appropriate updates to clients and internal support teams Infrastructure Operations - Support virtualization, storage, networking and monitoring platforms - Perform approved system configurations and changes - Verify system health following maintenance or change activities - Support disaster recovery and business continuity activities - Assist with system upgrades, migrations and implementations Documentation - Maintain accurate system and operational documentation - Record technical activities, incidents and changes in appropriate systems - Update configuration information and system inventories - Develop and maintain standard operating procedures as assigned Client Support - Provide professional and responsive technical support to client organizations - Communicate technical issues clearly and appropriately - Follow client-specific support procedures and service requirements - Escalate potential SLA breaches and critical incidents promptly Continuous Improvement - Identify recurring technical issues and recommend improvements - Participate in automation and process improvement initiatives - Maintain awareness of emerging infrastructure technologies and best practices - Participate in knowledge-sharing activities within the engineering team Requisites - Minimum 2–3 years of relevant experience in IT infrastructure, systems administration or technical support - Experience with Windows and/or Linux environments - Experience supporting enterprise users, systems or infrastructure - Experience with incident and service request management - Exposure to virtualization, backup, networking and monitoring technologies - Experience working in a client-facing or managed services environment is desirable Notes - Only shortlisted applicants will be contacted - Indicate the source of this job post: emprego.co.mz - Department: Infrastructure - Reports To: Team leader – Client Business Systems - Job Type: Full-Time - Remuneration: An attractive package will be offered to successful candidates, commensurate with skills and experience How to Apply 1. Documentation - Cover Letter - Curriculum Vitae 2. Application - Send your Documentation to recruitment@sparcsystems.africa with the Subject line “Systems Engineer – Client Business Systems”