À propos du poste

Company Description T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience. We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day. Job Description As a Process Manager you know IT-Processes from ITIL to Agile. You adapt and implement processes to the specific needs of modern Cloud IT Operations. You want: - Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements. - Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment. - Incident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools. - Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment. - Compliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols. - Eliminate wait times in Agile workflows. - Consistently automate with common frameworks. - Design and implement internal tools and services. - Maintain an overview of processes, communication, and motivation within the team. - Establish and communicate processes where necessary. - Engage in improving overarching process-landscapes and structures. - Work in a community where everyone helps each other in an open and trusting manner. Qualifications - Completed studies in a technical, engineering or business subject or comparable professional training. - 3 years of professional experience in IT with a focus on modern cloud technologies. - Good knowledge of process creation and documentation, especially for DevOps. - Extensive knowledge in infrastructure automation. - Knowledge of agile development processes. - High level of customer orientation. - Ability to assess technical solutions and find creative approaches to solutions. - OpenStack and programming experience in open source projects is a plus. - Fluency in written and spoken English. Additional Information What do we offer you? Work environment & flexibility - International, dynamic and collaborative environment. - T-Social: social initiatives (sports, community, health, ...). - Hybrid work model (remote/on-site). - Flexible working hours. Growth & development - Customized training: access to Coursera to learn whatever you want, whenever you want. - Weekly language classes (English & German). - International Mentoring Sessions & Experience Days. Compensation & benefits - Flexible compensation plan (health insurance, meal vouchers, childcare, transport). - Telemedicine. - Life and accident insurance. - Social fund. Wellbeing & time off - 26+ working days of vacation per year. - Free access to specialist services (medical, legal, wellness). - 100% salary coverage during medical leave. And many more advantages of being part of T-Systems! If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team! T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.