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Heading is recruiting a Technical Director, to be based in Maputo, Mozambique. Duties - Lead the technical delivery and operational performance of Managed Services projects across RAN, Transmission, Core, IP, and Network Operations - Ensure network availability, reliability, performance and SLA compliance in line with customer requirements - Provide technical leadership for network operations, fault management, service assurance, optimization and major incident resolution - Manage technical relationships and escalations with key service provider customers - Drive network performance improvement, operational efficiency, automation and service quality initiatives - Oversee technical teams and ensure effective delivery of 24/7 network operations and maintenance - Manage technical risks, capacity requirements, network upgrades and service continuity - Ensure compliance with customer requirements, Huawei processes, telecommunications standards and applicable regulations - Provide technical direction on new technologies, network evolution and improvement projects - Develop technical capability through coaching, mentoring and performance management of engineering teams - Drive automation, digitalization and process improvements to improve operational efficiency and reduce service-impacting incidents - Ensure timely and effective management of major incidents, emergency situations and network outages, including root-cause analysis and corrective actions - Drive preventive maintenance, network optimization and continuous improvement initiatives - Stablish a culture of accountability, technical excellence, customer focus and continuous improvement across the Managed Services organization Requisites - Degree in Telecommunications, Electrical Engineering, Information Technology or a related field - Have at least 5 years of experience - Fluent in English (spoken and written) - Excellent communication skills - Extensive experience in Telecommunications Managed Services and Network Operations - Strong technical knowledge of RAN, Core, Transmission/IP and network service assurance - Proven experience managing large-scale telecom operator projects and technical teams - Experience working with major South African service providers - Strong customer management, technical problem-solving and leadership skills Notes - Only shortlisted applicants will be contacted