Sobre el puesto

Company Description T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience. We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day. Job Description As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. You want: - Strategic influence and development of the existing business of the assigned T Cloud. - Public customers in order to increase the value added for the customer and the sales for the T Cloud Public. - Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling). - Active participation in the respective vertical squad of the T Cloud Public. - Avoiding "churn" through proactive analysis and management of T Cloud Public customers. - Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public. - Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public. - Ensuring customer satisfaction. - Participation in the planning and forecasting processes. - Transferring customer requirements to the T Cloud Public impediment and demand process. - Supporting the further development of cloud handling support. Qualifications - Completed degree in computer science, engineering or comparable training or further education. - Top knowledge and 5 years experience in the areas of cloud and IT architecture, technology strategy, sales and business development. - Top knowledge and experience in the field of AI. - Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise. - Strong knowledge of market-relevant cloud ecosystems and experience with partners. - Strong knowledge in the field of cloud (IaaS, PaaS, SaaS). - Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace. - Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined. - High resilience, adaptability to dynamically changing processes/startup mentality. - Very good technical understanding of standardized service provision through platforms. - Detailed knowledge of the processes and structures in your own company. - Experience in international cooperation with Local Business Units and NatCos. - High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently. - Fluent written and spoken German and English. - Willingness to travel nationally and internationally. Certifications required for the position: - OTC Practitioner certification or comparable AMIGO Hyperscaler certification - Agile methods such as Scrum, Kanban, DevOps or comparable certifications Certifications recommended for the position: - DevOps Foundation - OTC Architect Additional Information What do we offer you? Work environment & flexibility - International, dynamic and collaborative environment. - T-Social: social initiatives (sports, community, health, ...). - Hybrid work model (remote/on-site). - Flexible working hours. Growth & development - Customized training: access to Coursera to learn whatever you want, whenever you want. - Weekly language classes (English & German). - International Mentoring Sessions & Experience Days. Compensation & benefits - Flexible compensation plan (health insurance, meal vouchers, childcare, transport). - Telemedicine. - Life and accident insurance. - Social fund. Wellbeing & time off - 26+ working days of vacation per year. - Free access to specialist services (medical, legal, wellness). - 100% salary coverage during medical leave. And many more advantages of being part of T-Systems! If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team! T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.